Frequently Asked Questions
– INTERNATIONAL STANDARD SHIPPING (Normal Registered Mail) which takes approximately 7-10 days to arrive, in rare occasions as custom delays could be up to 3-4 week , And we provide a tracking number .
– INTERNATIONAL EXPRESS SHIPPING (Fast Mail :DHL / fedEx) is the safest, track and trace, signature required service. Estimated international express shipping time is 3-7 working days.
Your order will be shipped within 1-2 business days from the date of purchase.
– FREE INTERNATIONAL EXPRESS SHIPPING (Fast Mail :DHL / fedEx) This shipping method is applied automaticale on All Orders Over $200!
When purchasing please add a contact phone number for shipping purposes (this is essential for our carrier to deliver the parcel),Please Message us or leave a note to your order.
(For returns, we issue a total item refund. We do not refund shipping cost. Refund will process in about in a week after receiving your packages)
This also applies if the product breaks so just get in touch and we will sort something out for you!
If we have shipped you the wrong item :The item needs to be returned back to us(For returns, we issue a total item refund. We do not refund shipping cost. Refund will process in about in a week after receiving your packages).
or an item hasn’t arrived within 35 business days from the day it shipped then we will refund or replace your order upon request. For a refund or replacement request to be accepted, in regards to an incorrect item that has been delivered or an item that has not arrived, you will need to raise the issue to us within 180 days from the day your order was shipped.
For returns, we issue a total item refund. We do not refund shipping cost. Refund will process in about in a week after receiving your packages.
* The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
-Custom or personalized orders
-Items on sale
* Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We do not cover customs, duty nor import charges or fees. Any customs and import taxes that may apply are buyers responsibility. Customs policy vary from country to country. Please contact your customs office for further information.
Note: All of our bags are 100% handmade. Therefore, there may be slight variations in design,
size, and color from the images shown.